• Memahami peran strategis General Affairs dalam mendukung produktivitas organisasi.
• Mengelola operasional General Affairs secara efektif dan terintegrasi.
• Memahami pengelolaan fasilitas kerja dan office operational management.
• Melakukan pengelolaan aset dan inventaris secara sistematis.
• Mengelola vendor dan pihak ketiga secara profesional.
• Mengidentifikasi risiko operasional dan melakukan pengendalian layanan GA.
• Memahami dasar budgeting dan cost control pada fungsi General Affairs.
• Mengembangkan pelayanan internal yang cepat, efisien, dan berorientasi service excellence.
• Menggunakan teknologi digital dalam pengelolaan layanan General Affairs.
• Menyusun strategi peningkatan produktivitas dan efisiensi operasional GA.

1. General Affairs Staff
2. HRGA Staff
3. Office Administration Staff
4. Facility Management Staff
5. Asset & Inventory Staff
6. Procurement Support Staff
7. Operational Support Staff
8. Logistic & Warehouse Staff
9. Supervisor & Team Leader
10. Building Management Staff
11. Office Service Coordinator
12. Project Support Staff
13. Fresh General Affairs Professional
14. Karyawan yang dipersiapkan untuk fungsi General Affairs

Modul 1 — Strategic Role of General Affairs

Materi:

• Peran strategis General Affairs
• General Affairs sebagai support business function
• Hubungan GA dengan produktivitas organisasi
• Tantangan operasional di industri provider
• Service mindset untuk fungsi support

Aktivitas:

• Diskusi tantangan operasional GA peserta
• Ice breaking “GA Productivity Challenge”

Output:

Peserta memahami peran strategis General Affairs.

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Modul 2 — Fundamental General Affairs Management

Materi:

• Dasar General Affairs Management
• Ruang lingkup pekerjaan GA
• Office operational management
• Internal service management
• Standard operational procedure (SOP)

Aktivitas:

• Mapping layanan General Affairs perusahaan peserta

Output:

Peserta memahami dasar pengelolaan GA.

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Modul 3 — Facility Management & Workplace Management

Materi:

• Facility management
• Office maintenance
• Workplace readiness
• Utility management
• Workspace optimization

Workshop:

Penyusunan checklist facility monitoring.

Output:

Peserta memahami pengelolaan fasilitas kerja.

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Modul 4 — Asset & Inventory Management

Materi:

• Asset inventory
• Asset tracking
• Stock opname
• Asset utilization
• Asset maintenance basic

Simulasi:

Pengelolaan inventaris dan monitoring aset.

Output:

Peserta memahami pengelolaan aset dan inventaris.

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Modul 5 — Vendor Management & Procurement Support

Materi:

• Vendor selection basic
• Vendor evaluation
• Vendor communication
• Procurement support process
• Service level monitoring

Workshop:

Membuat vendor evaluation sederhana.

Output:

Peserta memahami pengelolaan vendor.

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Modul 6 — Budgeting & Cost Control for GA

Materi:

• Budget planning basic
• Operational cost monitoring
• Expense control
• Efficiency strategy
• Cost saving initiative

Studi Kasus:

Analisis efisiensi biaya operasional GA.

Output:

Peserta memahami budgeting dan cost control.

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Modul 7 — Workplace Safety, Security & Risk Management

Materi:

• Workplace safety
• Security awareness
• Emergency response
• Operational risk
• Preventive control

Simulasi:

Penanganan situasi operasional darurat.

Output:

Peserta memahami pengelolaan risiko operasional.

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Modul 8 — Service Excellence for Internal Customer

Materi:

• Internal customer service
• Complaint handling
• Communication skill
• Service quality improvement
• Service responsiveness

Role Play:

Simulasi penanganan permintaan dan keluhan internal.

Output:

Peserta meningkatkan kualitas layanan internal.

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Modul 9 — Productivity & Operational Improvement

Materi:

• Productivity mindset
• Workload awareness
• Continuous improvement
• Lean operational support
• Problem solving technique

Games:

“Operational Improvement Challenge”

Output:

Peserta memahami strategi peningkatan produktivitas.

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Modul 10 — Digital General Affairs & Automation

Materi:

• Digital office management
• Asset management system
• Digital inventory
• Online request handling
• AI support for operational services

Simulasi:

Penggunaan tools digital General Affairs.

Output:

Peserta memahami digitalisasi layanan GA.

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Modul 11 — Communication, Coordination & Teamwork

Materi:

• Effective coordination
• Cross functional communication
• Team collaboration
• Negotiation basic
• Problem escalation handling

Workshop:

Simulasi koordinasi operasional lintas divisi.

Output:

Peserta meningkatkan kemampuan koordinasi kerja.

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Modul 12 — Mini Project & Action Plan

Aktivitas Kelompok:

Peserta menyusun:

• Facility monitoring system
• Asset management improvement
• Vendor management strategy
• Productivity improvement plan
• Internal service enhancement

Presentasi:

Presentasi hasil project kelompok.

Final Output:

Action plan implementasi peningkatan layanan General Affairs.