• Memahami konsep strategis Performance Appraisal dan KPI dalam organisasi modern.
• Menjelaskan hubungan antara KPI, produktivitas, dan pencapaian target bisnis.
• Menyusun KPI yang SMART (Specific, Measurable, Achievable, Relevant, Time-Bound).
• Mengembangkan KPI individu, tim, dan departemen yang selaras dengan sasaran organisasi.
• Memahami metode dan proses Performance Appraisal yang objektif dan terukur.
• Mengidentifikasi indikator kinerja utama sesuai fungsi kerja masing-masing.
• Melakukan proses performance review dan feedback secara efektif.
• Menghindari bias dalam penilaian kinerja.
• Menggunakan hasil Performance Appraisal untuk pengembangan SDM dan reward management.
• Memahami penggunaan HR analytics dan dashboard performance management.

1. HR Staff
2. HR Officer
3. HR Business Partner
4. Organization Development Staff
5. Performance Management Staff
6. Supervisor
7. Team Leader
8. Assistant Manager
9. Manager Operasional
10. Learning & Development Staff
11. Compensation & Benefit Staff
12. Talent Management Team
13. Pimpinan Unit Kerja
14. Fresh HR Practitioner

Modul 1 — Strategic Performance Management

Materi:

• Konsep strategic performance management
• Peran Performance Appraisal dalam organisasi
• Hubungan KPI dengan:
  • Produktivitas
  • Engagement
  • Reward
  • Career development
• Tantangan performance management modern

Aktivitas:

• Diskusi tantangan penilaian kinerja di perusahaan peserta
• Ice breaking “Performance Challenge”

Output:

Peserta memahami pentingnya sistem penilaian kinerja strategis.

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Modul 2 — Fundamental Key Performance Indicator (KPI)

Materi:

• Pengertian KPI
• KPI vs target kerja
• Leading indicator & lagging indicator
• KPI individu, tim, dan organisasi
• SMART KPI concept

Workshop:

Identifikasi KPI sesuai fungsi kerja peserta.

Output:

Peserta memahami dasar penyusunan KPI.

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Modul 3 — KPI Cascading & Alignment

Materi:

• Strategic alignment
• Cascading KPI
• Balanced Scorecard overview
• KPI mapping
• Alignment dengan business target

Workshop:

Membuat cascading KPI perusahaan provider.

Output:

Peserta mampu menyelaraskan KPI dengan strategi bisnis.

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Modul 4 — Developing SMART KPI

Materi:

• Teknik menyusun KPI SMART
• KPI kuantitatif & kualitatif
• Weighting KPI
• Target setting
• KPI monitoring

Workshop:

Penyusunan KPI:

• Sales
• Customer Service
• Network Engineer
• Desk Collection
• HR Staff

Output:

Draft KPI sesuai jabatan peserta.

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Modul 5 — Designing Performance Appraisal System

Materi:

• Konsep Performance Appraisal
• Jenis metode penilaian:
  • Rating scale
  • MBO
  • Competency based appraisal
  • 360 feedback
• Performance cycle

Workshop:

Membuat form Performance Appraisal sederhana.

Output:

Peserta memahami desain sistem PA.

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Modul 6 — Competency Based Performance Appraisal

Materi:

• Competency framework
• Technical competency
• Behavioral competency
• Leadership competency
• Competency assessment

Simulasi:

Penilaian berbasis kompetensi.

Output:

Peserta memahami integrasi kompetensi dalam PA.

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Modul 7 — Performance Review & Feedback Technique

Materi:

• Teknik performance review
• Coaching & counseling
• Constructive feedback
• Difficult conversation
• Performance improvement discussion

Role Play:

Simulasi performance review meeting.

Output:

Peserta mampu memberikan feedback secara efektif.

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Modul 8 — Avoiding Bias in Performance Appraisal

Materi:

• Common appraisal bias:
  • Halo effect
  • Leniency
  • Central tendency
  • Recency effect
• Objektivitas penilaian
• Evidence based appraisal

Games:

“Fair or Bias?”

Output:

Peserta memahami risiko bias dalam appraisal.

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Modul 9 — Performance Analytics & HR Dashboard

Materi:

• Performance metrics
• Productivity indicators
• KPI dashboard
• HR analytics basic
• Data interpretation

Workshop:

Membuat dashboard performance sederhana.

Output:

Peserta memahami data-driven performance management.

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Modul 10 — Linking KPI with Reward & Development

Materi:

• KPI dan incentive
• Reward based performance
• Career development
• Succession planning
• Training need analysis

Studi Kasus:

Analisis hubungan KPI dengan reward.

Output:

Peserta memahami integrasi performance management dengan HR system.

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Modul 11 — Digital Performance Management

Materi:

• HRIS Performance Module
• Digital appraisal
• Online KPI monitoring
• Automation performance tracking
• AI support for performance analysis

Simulasi:

Penggunaan digital performance tools.

Output:

Peserta memahami digitalisasi performance management.

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Modul 12 — Mini Project & Action Plan

Aktivitas Kelompok:

Peserta menyusun:

• KPI unit kerja
• Form appraisal
• KPI dashboard
• Coaching plan
• Improvement strategy

Presentasi:

Presentasi hasil project kelompok.

Final Output:

Action plan implementasi KPI & Performance Appraisal.