Tujuan
- Memahami peran Human Resources dalam mendukung produktivitas organisasi.
- Menjelaskan peran pimpinan non-HR dalam pengelolaan SDM.
- Memahami dasar-dasar people management dan employee engagement.
- Mengelola kinerja tim melalui KPI dan performance management sederhana.
- Memberikan coaching, feedback, dan komunikasi kerja secara efektif.
- Memahami proses recruitment dan onboarding dari perspektif user.
- Mengidentifikasi masalah perilaku dan disiplin kerja karyawan.
- Membangun hubungan kerja yang positif dan produktif.
- Mengembangkan budaya kerja kolaboratif dan berorientasi hasil.
- Mendukung implementasi kebijakan HR secara efektif di unit kerja masing-masing.
Target Peserta
- Supervisor
- Team Leader
- Assistant Manager
- Manager Operasional
- Project Coordinator
- Sales Leader
- Customer Service Leader
- Technical Team Leader
- Call Center Supervisor
- Desk Collection Leader
- Non-HR Professional
- Pimpinan Unit Kerja
- Future Leader & Talent Pool
- Fresh Manager
Silabus
Modul 1 — Strategic Role of HR for Non-HR Materi:- Peran HR dalam organisasi modern
- Mengapa leader perlu memahami HR
- HR dan produktivitas organisasi
- Human capital mindset
- Tantangan people management di industri provider
- Diskusi tantangan pengelolaan tim kerja
- Ice breaking “People Management Challenge”
Peserta memahami pentingnya peran HR bagi non-HR leader.
Modul 2 — Fundamental Human Resources Management Materi:- Dasar Human Resources Management
- Employee lifecycle
- Hak & kewajiban karyawan
- Employee engagement
- Budaya kerja produktif
- Mapping tantangan SDM di unit kerja peserta
Peserta memahami dasar pengelolaan SDM.
Modul 3 — Leadership & People Management Materi:- Leadership mindset
- Team management
- Motivasi kerja
- Building trust
- Managing different personalities
Analisis gaya kepemimpinan sederhana.
Output:Peserta memahami dasar people management.
Modul 4 — Recruitment & Onboarding for User Materi:- Peran user dalam recruitment
- Interview basic skill
- Candidate selection
- Employee onboarding
- Probation monitoring
Interview kandidat sederhana.
Output:Peserta memahami keterlibatan user dalam recruitment.
Modul 5 — Performance Management & KPI Materi:- Dasar KPI
- Target kerja
- Monitoring performance
- Performance review
- Productivity management
Membuat KPI sederhana untuk tim.
Output:Peserta memahami pengelolaan kinerja tim.
Modul 6 — Coaching, Counseling & Feedback Materi:- Coaching skill
- Counseling approach
- Constructive feedback
- Difficult conversation
- Employee development discussion
Simulasi coaching & feedback session.
Output:Peserta mampu melakukan coaching sederhana.
Modul 7 — Communication & Employee Engagement Materi:- Effective communication
- Active listening
- Employee engagement strategy
- Conflict communication
- Team collaboration
“Communication Breakdown Challenge”
Output:Peserta meningkatkan kemampuan komunikasi kerja.
Modul 8 — Discipline Handling & Workplace Behavior Materi:- Disiplin kerja
- Workplace attitude
- Handling employee misconduct
- Attendance issue
- Corrective action approach
Penanganan kasus disiplin kerja.
Output:Peserta memahami penanganan perilaku kerja.
Modul 9 — Conflict Management & Problem Solving Materi:- Konflik dalam tim
- Problem solving approach
- Mediasi sederhana
- Managing difficult employee
- Emotional control
Analisis konflik kerja.
Output:Peserta memahami penyelesaian konflik kerja.
Modul 10 — Productivity & Workforce Management Materi:- Produktivitas tim
- Workload awareness
- Workforce planning basic
- Time management
- Team performance optimization
Produktivitas operasional provider.
Output:Peserta memahami hubungan SDM dan produktivitas.
Modul 11 — Digital HR & Modern Workplace Materi:- HR digitalization
- HRIS basic understanding
- Digital communication
- Hybrid workplace
- AI support for people management
Pemanfaatan digital tools untuk pengelolaan tim.
Output:Peserta memahami HR modern berbasis digital.
Modul 12 — Mini Project & Action Plan Aktivitas Kelompok:Peserta menyusun:
- Team productivity strategy
- KPI sederhana
- Coaching plan
- Employee engagement initiative
- Problem solving recommendation
Presentasi hasil project kelompok.
Final Output:Action plan implementasi people management di unit kerja.
Fasilitas
- Modul pelatihan dan seminar KIT
- Makan siang dan rehat kopi.
