Tujuan
- Memahami peran strategis General Affairs dalam mendukung produktivitas organisasi.
- Mengelola operasional General Affairs secara efektif dan terintegrasi.
- Memahami pengelolaan fasilitas kerja dan office operational management.
- Melakukan pengelolaan aset dan inventaris secara sistematis.
- Mengelola vendor dan pihak ketiga secara profesional.
- Mengidentifikasi risiko operasional dan melakukan pengendalian layanan GA.
- Memahami dasar budgeting dan cost control pada fungsi General Affairs.
- Mengembangkan pelayanan internal yang cepat, efisien, dan berorientasi service excellence.
- Menggunakan teknologi digital dalam pengelolaan layanan General Affairs.
- Menyusun strategi peningkatan produktivitas dan efisiensi operasional GA.
Target Peserta
- General Affairs Staff
- HRGA Staff
- Office Administration Staff
- Facility Management Staff
- Asset & Inventory Staff
- Procurement Support Staff
- Operational Support Staff
- Logistic & Warehouse Staff
- Supervisor & Team Leader
- Building Management Staff
- Office Service Coordinator
- Project Support Staff
- Fresh General Affairs Professional
- Karyawan yang dipersiapkan untuk fungsi General Affairs
Silabus
Modul 1 — Strategic Role of General Affairs Materi:- Peran strategis General Affairs
- General Affairs sebagai support business function
- Hubungan GA dengan produktivitas organisasi
- Tantangan operasional di industri provider
- Service mindset untuk fungsi support
- Diskusi tantangan operasional GA peserta
- Ice breaking “GA Productivity Challenge”
Peserta memahami peran strategis General Affairs.
Modul 2 — Fundamental General Affairs Management Materi:- Dasar General Affairs Management
- Ruang lingkup pekerjaan GA
- Office operational management
- Internal service management
- Standard operational procedure (SOP)
- Mapping layanan General Affairs perusahaan peserta
Peserta memahami dasar pengelolaan GA.
Modul 3 — Facility Management & Workplace Management Materi:- Facility management
- Office maintenance
- Workplace readiness
- Utility management
- Workspace optimization
Penyusunan checklist facility monitoring.
Output:Peserta memahami pengelolaan fasilitas kerja.
Modul 4 — Asset & Inventory Management Materi:- Asset inventory
- Asset tracking
- Stock opname
- Asset utilization
- Asset maintenance basic
Pengelolaan inventaris dan monitoring aset.
Output:Peserta memahami pengelolaan aset dan inventaris.
Modul 5 — Vendor Management & Procurement Support Materi:- Vendor selection basic
- Vendor evaluation
- Vendor communication
- Procurement support process
- Service level monitoring
Membuat vendor evaluation sederhana.
Output:Peserta memahami pengelolaan vendor.
Modul 6 — Budgeting & Cost Control for GA Materi:- Budget planning basic
- Operational cost monitoring
- Expense control
- Efficiency strategy
- Cost saving initiative
Analisis efisiensi biaya operasional GA.
Output:Peserta memahami budgeting dan cost control.
Modul 7 — Workplace Safety, Security & Risk Management Materi:- Workplace safety
- Security awareness
- Emergency response
- Operational risk
- Preventive control
Penanganan situasi operasional darurat.
Output:Peserta memahami pengelolaan risiko operasional.
Modul 8 — Service Excellence for Internal Customer Materi:- Internal customer service
- Complaint handling
- Communication skill
- Service quality improvement
- Service responsiveness
Simulasi penanganan permintaan dan keluhan internal.
Output:Peserta meningkatkan kualitas layanan internal.
Modul 9 — Productivity & Operational Improvement Materi:- Productivity mindset
- Workload awareness
- Continuous improvement
- Lean operational support
- Problem solving technique
“Operational Improvement Challenge”
Output:Peserta memahami strategi peningkatan produktivitas.
Modul 10 — Digital General Affairs & Automation Materi:- Digital office management
- Asset management system
- Digital inventory
- Online request handling
- AI support for operational services
Penggunaan tools digital General Affairs.
Output:Peserta memahami digitalisasi layanan GA.
Modul 11 — Communication, Coordination & Teamwork Materi:- Effective coordination
- Cross functional communication
- Team collaboration
- Negotiation basic
- Problem escalation handling
Simulasi koordinasi operasional lintas divisi.
Output:Peserta meningkatkan kemampuan koordinasi kerja.
Modul 12 — Mini Project & Action Plan Aktivitas Kelompok:Peserta menyusun:
- Facility monitoring system
- Asset management improvement
- Vendor management strategy
- Productivity improvement plan
- Internal service enhancement
Presentasi hasil project kelompok.
Final Output:Action plan implementasi peningkatan layanan General Affairs.
Fasilitas
- Modul pelatihan dan seminar KIT
- Makan siang dan rehat kopi.
