Emergency Response & Crisis Management

Tujuan

• Memahami prinsip dasar manajemen krisis dan darurat serta perbedaan keduanya.

• Mengidentifikasi risiko dan potensi krisis dalam lingkungan kerja masing-masing.

• Menyusun rencana tanggap darurat (Emergency Response Plan) yang praktis dan sesuai konteks organisasi.

• Menentukan struktur komando dan peran tiap individu/tim dalam situasi darurat.

• Melaksanakan komunikasi krisis yang efektif, baik ke internal maupun eksternal organisasi.

• Menyelenggarakan simulasi krisis dan latihan evakuasi secara efektif.

• Mengembangkan rencana pemulihan bisnis (Business Continuity Plan) agar organisasi tetap dapat berjalan pasca krisis.

• Melakukan evaluasi dan perbaikan sistem tanggap darurat secara berkelanjutan.

Target Peserta

1. Pimpinan organisasi, manajer, dan supervisor

2. Anggota tim tanggap darurat (emergency response team)

3. Personel keamanan, K3 (Keselamatan & Kesehatan Kerja), dan pemadam internal

4. Tim komunikasi, PR, dan kehumasan

5. Tim manajemen risiko dan business continuity

6. Karyawan dari berbagai departemen yang ingin memahami peran saat krisis

7. Organisasi publik, perusahaan swasta, NGO, instansi pemerintah, sektor pendidikan, kesehatan, logistik, dlll

Silabus

• Definition of crisis and emergency
• Differences in incidents, disasters, and crises
• Crisis stages: preventive, responsive, and recovery
• Basic principles of crisis management (speed, coordination, communication)

• Introduction of risk identification methods (brainstorming, observation, historical data)
• Risk level assessment (frequency vs. impact)
• Identification of vulnerabilities within an organization
• Pre-crisis risk mitigation strategies

• Structure and content of Emergency Response Plan
• Determination of safety zones, evacuation routes, and gathering points
• Emergency response activation procedure
• Role designation: incident commander, safety officer, liaison, logistics, medical, etc.

• Command structure in crisis situation
• Cross-team and cross-departmental coordination
• Practice roles and responsibilities
• Mental readiness and quick decision making

• Principles of communication during crisis (speed, clarity, trust)
• Internal and external message preparation
• Handling of media pressure and public communications

• Strategies for using social media in times of crisis

• Simulation of building evacuation and team role
• Coordination exercises in emergency situations (tabletop & field scenario)
• Public communication and information conflict management exercises
• Debriefing and evaluation of simulations

• Recovery plan objectives and scope
• Identification of critical functions of the organization
• Determination of Recovery Time Objective (RTO) & Recovery Point Objective (RPO)
• Strategies for operational recovery, human resources, and key services

• Post-event audit and evaluation process
• Identification of the root of the problem and improvement of the SOP
• Build a culture of learning from crisis
• Preparation of crisis reports and organizational follow-up

• Encourage regular training and regular exercise
• Embedding readiness responsibilities to all levels of employees
• Leadership’s role in building a crisis response organizational culture
• Early reporting and risk awareness systems

Fasilitas

• Modul pelatihan dan seminar KIT
• Makan siang dan rehat kopi.